Frequently Asked
Questions

The minimum age to register and play on phenjoy.com is 21 years old. This is in accordance with PAGCOR regulations and Philippine law governing casino-style gambling. Age verification is mandatory — you will be required to submit a valid government-issued ID before your account is fully activated and before any real-money gameplay is permitted. Accounts found to belong to individuals under 21 will be immediately suspended.

No. Each player is permitted to hold only one active account on phenjoy.com. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the login page rather than registering a new account.

Go to the phenjoy.com Login page and click "Forgot Password?". Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team for assistance.

phenjoy.com supports the following deposit methods for Filipino players:

• GCash — fast and convenient for most Filipino players
• PayMaya / Maya — instant e-wallet deposits
• Debit Card — Visa and Mastercard debit cards
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank

All transactions are processed in Philippine Peso (₱). Please note that credit cards and cryptocurrency are not accepted on phenjoy.com.

The minimum deposit on phenjoy.com is ₱100 for e-wallet methods (GCash, PayMaya). For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Deposit processing times vary by method:

• GCash / PayMaya — typically instant, within a few minutes
• Debit Card — usually within 15–30 minutes
• Bank Transfer — 1 to 3 business hours during banking hours; may take longer on weekends and Philippine public holidays

If your deposit has not reflected after the expected timeframe, contact our support team with your transaction reference number.

phenjoy.com does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider before making a deposit. All amounts credited to your phenjoy.com account are in Philippine Peso (₱).

Log in to your phenjoy.com account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be sent to a payment method that has been previously verified on your account. Make sure your KYC verification is complete before submitting a withdrawal request.

Withdrawal processing times at phenjoy.com are as follows:

• GCash / PayMaya — within 1 to 24 hours after approval
• Debit Card — 1 to 3 business days
• Bank Transfer — 1 to 3 business days

All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. Withdrawals are not processed on Philippine public holidays.

The minimum withdrawal amount on phenjoy.com is ₱200 for e-wallet methods and ₱500 for bank transfers. There is a maximum single withdrawal limit of ₱500,000 per transaction. For larger amounts, please contact our support team to arrange a manual payout.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your ID documents have not been approved yet
• Unmet wagering requirements on an active bonus
• Mismatch between your account name and the name on your payment method
• Suspected fraudulent activity triggering a security review
• Withdrawal requested outside of banking hours for bank transfer methods

If your withdrawal has been pending for longer than expected, contact our 24/7 support team with your transaction ID for a status update.

phenjoy.com offers a wide selection of games tailored for Filipino players, including:

• Mini Baccarat — fast-paced live baccarat with low minimum bets
• Fortune Gems 2 — a popular gem-themed slot with high RTP
• Bingo — classic and themed bingo rooms with real-time draws
• Slots — hundreds of slot titles from leading game providers
• Live Casino — live dealer games including roulette, blackjack, and more

New games are added regularly. Check the phenjoy.com lobby for the latest additions.

Yes. phenjoy.com is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and works smoothly on most modern smartphones and tablets. For the best experience, we recommend using a stable Wi-Fi or LTE connection.

Yes. All games on phenjoy.com use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. phenjoy.com operates under PAGCOR regulation, which requires strict standards for game integrity.

phenjoy.com offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Please read the full bonus terms carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional offers in your account settings. Simply navigate to Account > Preferences > Bonus Settings and toggle off automatic bonus enrollment. Note that once a bonus has been credited to your account and you have started wagering with it, it cannot be removed without forfeiting the bonus balance.

Yes. phenjoy.com operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gambling in the Philippines. All player data is encrypted using industry-standard SSL (Secure Socket Layer) technology, and financial transactions are processed through secure, verified payment gateways. Your personal and financial information is never shared with third parties without your consent.

To enable 2FA on your phenjoy.com account, go to Account Settings > Security > Two-Factor Authentication. You can choose to receive a one-time PIN via SMS to your registered mobile number each time you log in. We strongly recommend enabling 2FA to protect your account from unauthorised access, especially if you play on shared devices.

If you suspect that someone else has accessed your phenjoy.com account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication if not already active
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account lock while the issue is investigated

Our security team will investigate and take appropriate action to protect your account and funds.

phenjoy.com provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on deposits
• Loss Limits — define the maximum you're comfortable losing per period
• Session Time Limits — cap the duration of each gaming session
• Reality Check Reminders — periodic pop-ups showing time and spend
• Cool-Off Period — take a break of 24 hours up to 30 days
• Self-Exclusion — exclude yourself for 6 months, 1 year, 3 years, or permanently

For full details, visit our Responsible Gaming page.

To self-exclude, log in to your phenjoy.com account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (minimum 6 months) and confirm your decision. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. You will also be unsubscribed from all promotional communications during the exclusion period. If you are unable to log in, contact our support team directly and they will process the exclusion on your behalf. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. phenjoy.com encourages players to seek support from qualified professionals. You can also use the self-exclusion and limit-setting tools available in your phenjoy.com account at any time. For more information on staying in control of your gaming, visit our dedicated Responsible Gaming page. Remember: Gambling is addictive. Know when to stop. You must be 21 or older to play on phenjoy.com.